Terms & Conditions
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1.Format of the Contract
1.1 These terms of sale apply to all goods supplied by Tronisoft Limited, whose registered office is at:
12 Park Lane, Tilehurst, Berkshire, RG31 5DL
Registered in England and Wales Company No. 05752051 and VAT Registration No. GB 886 8005 85.
1.2 Tronisoft, Tronisoft.co.uk and Tronisoft.com are trading names of Tronisoft Limited.
1.3 No contract exists between you and Tronisoft for the sale of any goods until Tronisoft has received and accepted your order.
1.4 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mispriced or cleared funds are not received.
1.5 The contract is subject to your right of cancellation (see below).
1.6 Tronisoft may change these terms of sale without notice to you in relation to future sales.
2.Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Tronisoft's website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock we will not accept your order. If after acceptance or job order Tronisoft discovers within [14 days] of our acceptance of your order that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Tronisoft's website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, Tronisoft will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If Tronisoft does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, Tronisoft will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods.
3.1 Payment for the goods and delivery charges can be made by any method shown on the Tronisoft's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle Tronisoft to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by Tronisoft to you.
4.1 The goods you order will be delivered to the address given when placing your order. It should be in the same country as your billing address. Deliveries outside UK are at Tronisoft's discretion and need to go through additional security checks. We reserve the right to refuse orders at our discretion but shall notify you if this happens.
4.2 Orders placed before 1.00 pm on a working day are normally processed that day and should be delivered as per the requested delivery option provided no additional security notify you if this happens.
4.2.1 Courier orders placed before 11.00 AM on a working day are normally processed that day and should be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.) checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.) Courier Orders after 11 AM are not guaranteed to leave same day so please let us know if you wish to cancel. (We shall try to process all requests within a reasonable timeframe)
4.3 If delivery cannot be made to your address for reasons under Tronisoft's control, Tronisoft will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of Tronisoft) then without prejudice to any other right or remedy available to Tronisoft, Tronisoft may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations Tronisoft shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to Tronisoft. Should you fail to return the goods, Tronisoft reserves the right to deduct any direct costs incurred by Tronisoft in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Tronisoft will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Tronisoft will inform you as soon as possible.
4.7 Upon receipt of your order you may be asked to sign for the goods received in good condition (Applies to Royal Mail Recorded, Special and DHL courier delivery only). If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED" . Failure to do so may affect any warranty claims that you make thereafter.
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until Tronisoft has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to Tronisoft from you on any account.
5.3 Tronisoft shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from Tronisoft.
6.Title for Business Customers
6.1 If you are a business customer until ownership of the goods has passed to you, you must:
6.1.1 store the goods (at no cost to Tronisoft) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Tronisoft's property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Tronisoft's behalf for their full price against all risks to the reasonable satisfaction of Tronisoft. On request you shall produce the policy of insurance to Tronisoft; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for Tronisoft and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.
7.Your right of cancellation
7.1 You have the right to cancel the contract at any time up to 7 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
7.2 To exercise your right of cancellation, you must give written notice to Tronisoft by hand, post, or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Tronisoft at your own cost. The goods must be returned to the address given once a RMA is issued. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
7.4 Once you have notified Tronisoft that you are cancelling the contract, Tronisoft will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, Tronisoft may charge you a sum not exceeding the direct costs of recovering the goods.
7.6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
7.7 For more detailed information about our shipping charges and about our returns procedures including the cooling off period, please check our shipping and returns page.
8.1 All goods supplied by Tronisoft are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Tronisoft, failure to follow the Tronisoft's instructions, or any alteration or repair carried out without the Tronisoft's approval.
8.3 If the goods supplied to you are damaged on delivery, you should notify Tronisoft in writing via email within 7 working days. (Please note that this is 48hrs for our business customers)
8.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify Tronisoft in writing via email, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
9.Limitation of Liability
9.1 Subject to 9.2 below, if you are a consumer Tronisoft shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by Tronisoft or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of Tronisoft for death or personal injury caused by the Tronisoft's negligence or fraudulent misrepresentation.
9.3 If you are a business customer Tronisoft shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
Tronisoft will take all reasonable precautions to keep the details of your order and payment secure but unless Tronisoft is negligent,
10.1Tronisoft will not be liable for unauthorised access to information supplied by you.
We do not have access to any of your credit card details. This is handled by our payment processors who use 128bit SSL encryption.
Our current online payment processors are PayPal.
All data that is kept by us are on different non internet connected machines to help reduce unauthorised access.
We try our best to make all our product images a true likeness of the item you will get however packaging may differ.
In very few cases this may not be true and we shall state this on the web pages.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.
If you would prefer to send your RMA form via post then please send the form to the address shown with the supplied invoice you had received with the order.
If you would prefer to pay via cheque or postal order.
Please email us or use the feedback form to let us know the method of payment you wish to use and the items your would like to order and we shall forward an alternative address
Returns shall NOT be dealt without a valid RMA number.
Registered in England and Wales.
Company No: 05752051
12 Park Lane
VAT No: GB 886 8005 85
TST&C - Effective Date 12/06/2018 - Rev 4