Ways to Contact Us

Ways to contact Tronisoft Limited.

Send a message by "Clicking Here" or send us an email.

General Email sales@tronisoft.com
Returns Email sales@tronisoft.com
Complaints or Order query sales@tronisoft.com or sales@ptronix.com


Free customer support via email and a reasonable amount of (free) technical support!

Please note we cannot take card payments over the phone and we do not provide (free) technical/engineering level support over the phone.
You can arrange for engineering level support and design services via our in-house engineers on request.


Complaints / Non Delivery


For standard Royal Mail deliveries, please allow upto 15 working days (as per Royal Mail's own terms) before assuming a lost or late delivery.

However please let us know by emailing us if you have not received your items within 5 working days for UK, 10 days for EU & Worldwide so we can investigate.

If you have a complaint or have not received a satisfactory response by emailing above, please write to us using our priority complaint form Complaint Form

Returns:
Please use one of the RMA Forms to get allocated a RMA number. Returns shall only be accepted when a Valid RMA number has been issued. RMA numbers are valid for 14 working days after receipt.

RMA Form:

Excel Format
- Please complete and email the form back to us.

Registered Office (New 2018)

Tronisoft Limited
12 Park Lane
Tilehurst,
Berkshire        
RG31 5DL

Note that orders are not processed at this site - please do not send cheques or unauthorized orders to this address. Contact us with your requirements via email.

Company Number: 05752051

VAT Number: GB 886 8005 85

WEEE Compliance: Both (B2B and B2C)

WEEE Producer ID: WEE/BG1844YR

Recycle your old electrical items with us

**** All prices displayed exclude Value Added Tax (VAT) at the current UK rate of 20% ****